Citizen's Charter

Vision and Mission Statement


To be one of the best art museums in the world with a unique experience for visitors and residents of Hyderabad, INDIA.


To effectively engage a global audience in the appreciation of decorative arts through the preservation and presentation of the collections of Salar Jung III. Through its exhibitions, programmes, publications, media and other related activities, the Museum strives to inspire and educate people about the rich cultural heritage of India and other parts of the world, while creating a memorable experience.

Details of Business Transacted by the Salar Jung Museum


  • To effectively engage a global audience in the appreciation of decorative arts collection of Salar Jung III through its exhibitions, programmes, publications, and other related activities.
  • To educate people about the rich cultural heritage of India and other parts of the world, while creating a memorable experience.
  • To make the Museum a center of excellence to scholars and researchers through the Museum Library.
  • To create awareness among the children about importance of Museums through various entertainment programmes and competitions.
  • To entertain children through its Children's section which has become popular as a place of enjoyment for children.

General Information

10.00 A.M. to 5.00 P.M.
The Museum is closed on Fridays and Gazetted holidays
50/- per Adult (above 18 Years) for Indians
20/- per Children (above 5 years) for Indians
500/- per person for any Foreign Visitor
50/- per Still Camera/ Smartphone (Mobile)
Photography of artefacts on display is permitted by using Cameras / Smart Mobile Phones on purchase of Photography ticket.
Taking selfies is not permitted using flash on camera/ mobiles is prohibited.


Details of Customer /Clients

Both National and international visitors.

Research scholars for referring the Library Books, Manuscripts.

Statement of services provided to each citizen/client group separately


  • The Museum has a Reception Counter at the Main Entrance gate. A display board showing the layout plan of the galleries spread over in all the three buildings.
  • At the entrance of each floor a detailed lay out plan of the galleries located in the floor are placed.
  • At the entrance of the Founders Gallery of the Museum “Museum Information System” with 55” monitor is placed for the benefit of the visitors.
  • For the guidance of the visitors a help sheet “Journey through Salar Jung Museum” depicting brief of the Museum is available for sale in the Sales Counter.
  • Signboards showing the details of Gallery No. with photograph of the gallery view are available in each corridor.
  • Informative and attractive Multi colour tickets have been introduced with a brief and sketch plan of the Museum.
  • Descriptive labels on important objects displayed in the galleries with relevant photographs.

Amenities and facilities available for the visitors


  • Auditorium with 200 seats capacity and a Lecture Hall with 100 seats capacity.
  • Temporary exhibitions halls are in all the three buildings.
  • Pure drinking water from 17 water coolers available at important points in the museum.
  • Toilets are available on each floor.
  • Signage for drinking water and toilets are provided at appropriate places.
  • The Museum has a full-fledged cafeteria run by Telangana Tourism Department in the main building and small coffee shop in the Western Block for the visitors.
  • A souvenir shop run by Handicrafts & Handlooms Exports Corporation of India Ltd. (HHEC), New Delhi on PPP mode is in the ground floor of the main building. The items through merchandise professionals are available for sale.
  • Wheel chairs are available for the visitors who are physically in disadvantageous position/disabled and specially designed toilets are available for such visitors.
  • Cloak Room Facility is available for the visitors for the safe custody of their belongings. On payment basis.

Details of Grievances Redress Mechanism

An Officer is designated as Public Grievances Officers for redressing the grievances received from the visitors or recorded in the Complaint register/Suggestions Book placed at the entrance of the Museum. Prompt action is taken to redress the grievance. Replies are sent to the complainant intimating action if any taken thereon.

Expectation from the visitor/Client

Similarly, suggestions recorded in the complaint /suggestions book are examined at appropriate level for implementation wherever it is necessary/feasible.

Contact Telephone numbers

Director’s Peshi, P.A.: 040-24576443- 040-24523211-Extn. 301

For any information about Library Books, Librarian : 040-24523211-Extn. 312 Manuscripts Section: 040-24523211-Extn. 304

In case of Emergency, Asst. Commandant: 040-24523211-Extn. 331

In case of Emergency, Control Room CISF:040-24523211-Extn. 314